Your privacy is our priority. This document transparently explains how v12betmy collects, uses, stores, and protects your personal information as a player on our platform.
As Malaysia's leading online sports betting and casino platform, v12betmy processes large volumes of personal information every day – from registration details and transaction records for deposits made via Touch 'n Go eWallet and DuitNow, to each member's full gaming history. We understand how sensitive this information is and how much trust you place in us when you register.
Privacy Policy v12betmy is written with the aim of giving you a clear and honest picture – free from convoluted legal language – of what we do with your data, why we need it, and the rights you hold as its owner. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection.
Important for you to know: v12betmy never sells, rents, or discloses your personal data to third parties for marketing purposes without your explicit consent. The trust you place in us is not something we take lightly — it is the foundation of the long-term relationship we aim to build with our Malaysian player community.
Our concrete commitment to data security for every Malaysian player
All data transmitted between your device and the v12betmy protected with TLS 1.3 protocol and AES-256 encryption – the same security technology used by Malaysia's leading banks and financial institutions such as Maybank and CIMB.
v12betmy operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means our data collection is limited to legitimate purposes, and you have legally protected rights over your personal information.
Your data is stored on high-availability servers protected by multiple layers of security, including tiered firewalls, an intrusion detection system (IDS), and regular backups. Internal access to sensitive data is strictly restricted and monitored.
This is our absolute commitment v12betmy – your personal information, betting history, and financial transaction data will not be sold, rented, or shared with any third party for marketing or advertising purposes without your consent.
All financial transactions on v12betmy – whether via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX – is processed through fully encrypted payment channels. We do not store your complete payment account details in our systems.
You have full control over your personal data at v12betmy. Through your account settings or by contacting our team, you may access, correct, restrict the processing of, or request deletion of your data at any time.
In this Privacy Policy, the word "v12betmy", "We", "Us", "Company" refers to the entity operating the v12betmy platform at https://v12betmy.ws and all associated sub-domains and applications.
"Personal Data" means any information that directly or indirectly identifies you as an individual, including but not limited to your name, identification number, address, phone number, email address, financial information, and platform usage data.
"Processing" covers every operation performed on personal data, including collection, storage, use, disclosure, transfer, and deletion.
This policy applies to all individuals using the platform v12betmy, including registered members, visitors, and any party that interacts with our platform in any capacity.
This Privacy Policy should be read together with Terms & Conditions and Responsible Gaming Policy v12betmy.
v12betmy collects various categories of data depending on how you interact with our platform:
| Data Categories | Examples of Information | Requirements |
|---|---|---|
| Identity Information | Full name, MyKad number, date of birth, gender | Mandatory (registration) |
| Contact Information | Malaysian phone number, email address, residential address | Mandatory |
| Financial Information | Payment method (TNG/GrabPay/DuitNow), deposit & withdrawal records | Mandatory (transactions) |
| Platform Usage Data | Betting history, games played, session duration | Automatic |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Communication Data | Customer support conversation records, emails sent | Contextual |
| Verification Documents | MyKad or passport copy (if requested for KYC) | During verification |
We do not intentionally collect personal data from sensitive categories such as health information, religious beliefs, or political views, unless it is directly relevant to responsible gambling processes such as problem gambling risk assessments.
Your personal data is collected by v12betmy through various channels:
v12betmy has never purchased data lists or collected personal data from sources without your consent. If you receive a communication purportedly from v12betmy but have never registered with us, please report it to our security team.
v12betmy uses your personal data for the following purposes, which are lawful and necessary for platform operations:
Where you have given your consent, we may also use your contact information to send you promotional materials and bonus offers v12betmy. You may withdraw this consent at any time through the communication settings in your account.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), v12betmy processes your personal data on the following bases:
Processing required to fulfil the contractual obligations between you and v12betmy as set out in the Terms & Conditions – including transaction processing and account management.
Processing for fraud prevention, system security, platform improvement analytics, and other operational needs necessary for legitimate business purposes.
Processing required to fulfil legal obligations, including AML (Anti-Money Laundering) requirements, financial reporting, and compliance with directives from lawful authorities.
For optional processing such as marketing communications and the use of non-essential cookies, we rely on the consent you have provided, which may be withdrawn at any time.
v12betmy only shares your personal data in the following limited circumstances:
In all cases of data sharing, v12betmy ensures that data recipients have adequate security controls in place and only use data for permitted purposes. We do not allow third parties to use your data for their own ends.
In the event of a future company merger, acquisition, or asset sale, your personal data may be transferred as part of the business assets. You will be notified in advance and will have the option to opt out.
v12betmy retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with legal requirements:
When data is no longer needed, v12betmy will securely delete or anonymise your data so it can no longer be linked to you. You may request early deletion by contacting our privacy team, subject to the mandatory retention requirements stated above.
v12betmy implements multiple layers of technical and organisational security measures to protect your personal data:
While we take all reasonable steps to protect your data, no security system can guarantee 100% protection against every threat. If you suspect any unauthorised activity on your account, please contact us immediately.
In the event of a data breach that affects your personal information, v12betmy committed to notifying you and the relevant authorities within the timeframe required by law.
As a player v12betmy who are Malaysian citizens or residents, you have the following rights under the Personal Data Protection Act 2010:
Request a copy of all personal data we hold about you
Correct inaccurate or incomplete data in our records
Request deletion of data when it is no longer needed for its original purpose
Restrict how we use your data in certain circumstances
Receive your data in a portable format that can be transferred to other platforms
Object to the processing of your data for direct marketing purposes
To submit any request relating to the above rights, please email us at privacy@v12betmy.ws with the subject line "Privacy Rights Request". We will respond within 30 days. Identity verification may be required before your request is processed, for your security.
Platform v12betmy uses cookies and similar tracking technologies to enhance user experience and platform operations. The following are the types of cookies we use:
| Cookie Type | Purpose | Duration | Status |
|---|---|---|---|
| Essential Cookies | Login, session security, language preferences | Session / 30 days | |
| Analytics Cookies | Understand usage patterns to improve the platform | 1 year | |
| Functional Cookies | Saving game preferences and display settings | 6 months | |
| Security Cookies | Fraud detection, session verification, anti-bot | Session |
You can manage cookie settings through your web browser. Please note that disabling essential cookies may affect platform functionality v12betmy. Optional cookies are only activated with your consent.
v12betmy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new technologies, or updated legal requirements.
When material changes occur, we will:
We encourage you to review this Privacy Policy periodically. Continued use of the v12betmy after the effective date of the changes will be considered acceptance of the updated Privacy Policy.
For any enquiries, concerns, or requests relating to your privacy and personal data protection at v12betmy, please contact us via:
Privacy Email: privacy@v12betmy.ws
General Support Email: support@v12betmy.ws
Live Chat: Available 24/7 within the v12betmy platform (Bahasa Malaysia / English / Mandarin)
Response Time: Privacy requests – 30 days | Urgent complaints – 48 working hours
If you are not satisfied with how v12betmy manage your privacy complaints, you have the right to lodge a complaint with Malaysia's Personal Data Protection Department (JPDP) or any other relevant authority under applicable law.
Transparency in how we manage your personal information
Register today with complete confidence – Malaysia's trusted sports betting and casino platform that takes your privacy seriously. Easy deposits via Touch 'n Go eWallet, GrabPay, or DuitNow.
Age 18+ • 256-bit SSL • PDPA Compliant • Play Responsibly